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Confidentiality Policy.

Confidentiality Policy

Welcome to LonelyLlama.Co.Uk 

We are committed to protecting the confidentiality of all personal and sensitive information shared with us. This policy outlines how we handle, store, and protect your data to ensure your trust and privacy are upheld.

Scope of the Policy This confidentiality policy applies to all users of our website, including individuals accessing resources, signing up for newsletters, joining the community, or interacting with linked platforms such as our YouTube channel, Etsy store (SeasonSanctuary), or any other related services.

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1. Information We Collect We may collect the following types of information:

  • Personal Information: Name, email address, and other details provided during sign-up or community engagement.

  • Financial Information: If applicable, for transactions on linked platforms like our Etsy store.

  • Website Usage Data: IP addresses, browser type, and pages visited, collected via cookies to enhance user experience.

 

2. Use of Information We use the information collected to:

  • Provide personalized support and resources for parents, children, and families.

  • Facilitate engagement in community discussions and newsletters.

  • Improve our website’s content and functionality.

  • Process transactions and donations securely.

 

3. Confidentiality and Data Protection We are committed to safeguarding your information:

  • Access Control: Only authorized personnel have access to personal and sensitive information.

  • Secure Storage: Data is stored securely using industry-standard encryption and security measures.

  • Third-Party Sharing: We do not share your information with third parties unless required by law or with your explicit consent.

 

4. Special Considerations for Vulnerable Groups For our initiatives supporting children from abusive homes (‘Little Lonely Llama’), fathers’ rights, and mothers’ financial guidance, we handle all data with heightened care and sensitivity.

 

5. Community and Newsletter Participation When signing up for our community or newsletters:

  • Your contact details will be used solely for sending updates and resources.

  • You can opt out at any time by following the “unsubscribe” link in our emails.

 

6. Links to External Platforms Our website includes links to:

  • YouTube Channel: Focused on sleep and mental health resources.

  • Etsy Store (SeasonSanctuary): For personalized jewellery with a percentage of the proceeds going to charity.

These platforms have their own confidentiality policies. We encourage you to review their policies when engaging with them.

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7. Data Retention We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or as required for legitimate business interests.

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8. Your Rights You have the right to:

  • Access, correct, or delete your personal information.

  • Withdraw consent for data use at any time.

  • Lodge a complaint with a relevant data protection authority if you believe your rights have been violated.

 

9. Policy Updates We may update this policy to reflect changes in our practices or legal requirements. Changes will be posted on this page with the effective date clearly indicated.

Contact Us If you have any questions or concerns about this confidentiality policy, please contact us at:

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Email: LonelyLlamaContactUs@gmail.com

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Effective Date: 08.01.2025

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